Terms of Service

These Terms of Service ("Terms") govern access to and use of CAZen's website and platform (the "Service"), operated by [Company Legal Name] ("CAZen", "we", "us", or "our"). By creating an account or otherwise using the Service, you agree to be bound by these Terms. If you are agreeing on behalf of a firm or organization, you represent that you have authority to bind that organization.

1. The Service

CAZen provides Chartered Accountant firms with tools to automate client document collection, reminders, and compliance tracking, including optional integrations with third-party services such as Google Workspace and WhatsApp Business. CAZen is a software platform only — it does not provide accounting, tax, legal, or other professional advice, and is not a substitute for the professional judgment of a qualified Chartered Accountant.

2. Eligibility & Accounts

You must be at least 18 years old and capable of forming a binding contract to use the Service. You are responsible for maintaining the confidentiality of your account credentials and for all activity under your account. Notify us immediately of any unauthorized use.

3. Client Data & Your Responsibilities

If you use CAZen to manage data belonging to your own clients, you (the firm) remain solely responsible for:

• obtaining any consents or authorizations required by law before uploading, connecting, or processing your clients' personal data through the Service;
• the accuracy, legality, and appropriateness of any data, documents, or communications you submit or send through the Service; and
• complying with all professional, ethical, and regulatory obligations applicable to your practice, including those under the Chartered Accountants Act, 1949 and rules of the Institute of Chartered Accountants of India (ICAI).

4. Third-Party Integrations

The Service may let you connect third-party accounts (e.g., Google, WhatsApp/Meta). Your use of those integrations is also subject to the third party's own terms and privacy policies. CAZen is not responsible for the availability, accuracy, or conduct of third-party services, and integrations may be modified or discontinued if the third party changes its APIs or policies.

5. Acceptable Use

You agree not to:

• use the Service for any unlawful, fraudulent, or abusive purpose;
• send unsolicited, deceptive, or harassing communications to clients or third parties through the Service;
• attempt to gain unauthorized access to the Service, other accounts, or related systems;
• reverse engineer, decompile, or attempt to extract the source code of the Service, except as permitted by law; or
• interfere with or disrupt the integrity or performance of the Service.

6. Subscription, Fees & Billing

Certain features require a paid subscription. Fees, billing cycles, and any free trial terms will be presented at signup or upgrade. Except as required by law or expressly stated at the time of purchase, fees are non-refundable. We may change pricing on a going-forward basis with reasonable notice.

7. Intellectual Property

CAZen and its licensors own all right, title, and interest in the Service, including its software, design, and branding. These Terms do not grant you any rights to our trademarks or branding. You retain ownership of the data and content you or your clients submit through the Service ("Customer Data"); you grant us a limited license to host, process, and transmit Customer Data solely to provide the Service.

8. Confidentiality

Each party agrees to protect the other's confidential information with the same degree of care it uses for its own confidential information of similar nature, and not to disclose it except as needed to provide or use the Service, or as required by law.

9. Disclaimers

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS OR IMPLIED, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT. CAZEN DOES NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, ERROR-FREE, OR THAT COMPLIANCE DEADLINES OR REMINDERS WILL BE DELIVERED WITHOUT FAIL. YOU REMAIN RESPONSIBLE FOR MEETING YOUR OWN AND YOUR CLIENTS' STATUTORY AND REGULATORY DEADLINES.

10. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, CAZEN SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR ANY LOSS OF PROFITS, DATA, OR GOODWILL, ARISING FROM YOUR USE OF THE SERVICE. OUR TOTAL LIABILITY FOR ANY CLAIM ARISING OUT OF OR RELATING TO THESE TERMS OR THE SERVICE SHALL NOT EXCEED THE AMOUNT YOU PAID US IN THE 12 MONTHS PRECEDING THE CLAIM.

11. Indemnification

You agree to indemnify and hold CAZen harmless from any claims, damages, or expenses (including reasonable legal fees) arising from your use of the Service, your Customer Data, or your violation of these Terms or applicable law.

12. Termination

You may stop using the Service and close your account at any time. We may suspend or terminate your access if you materially breach these Terms, misuse the Service, or if required by law. Upon termination, your right to use the Service ceases, and we may delete your data in accordance with our data retention practices.

13. Governing Law & Dispute Resolution

These Terms are governed by the laws of India, without regard to conflict-of-law principles. Any dispute arising out of or relating to these Terms or the Service shall be subject to the exclusive jurisdiction of the courts at [City], India.

14. Changes to These Terms

We may update these Terms from time to time. Material changes will be notified via the Service or by email, and the "Last updated" date above will reflect the most recent revision. Continued use of the Service after changes take effect constitutes acceptance of the updated Terms.

15. Contact Us

Questions about these Terms can be sent to:

[Company Legal Name]
[Registered Address]
Email: legal@cazen.app